Sunday, November 2, 2014

Why can't I upgrade the security component in OverDrive Media Console (the upgrade button is grayed out)?

This one is a real pain.  You checked out a download audiobook  in WMA format from the library and you try to download using OverDrive and you get this message:
You need to update a "security" component in Windows Media Player.  Other sites had various suggestions. I keyed in on the link to this site.

http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

But upon arrival the  "Upgrade" button was grayed out.  So I followed these instructions:

1.    Launch Internet Explorer (I used the Run As Administrator) option
(instead of left clicking on IE, Right click, then select Run As Administrator--here's a picture)


2.    Select Tools from the top menu, and click Internet Options.

3.    In the panel that pops up, select the Security tab.

4.    Uncheck the option for “Enable Protected Mode (requires restarting Internet Explorer)”

5.    Click Apply, OK, and close the Internet Explorer browser.

6.    Restart Internet Explorer and go to the address http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.

7.    The  Upgrade button should now be operational.





But it wasn't. So I went back to the Tools Menus and in there I selected the following:

8. Go to tools, Compatibility view. (puts a check mark beside it)

That didn't work either, so I also added a check mark for:
9. Go to tools, Activex filtering

And that did work!


So I thought I'd pass it on.

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